MAP-Essence is a shortened version of the MAP personality questionnaire with 75 items. This makes the questionnaire easier and quicker to complete, which is ideal for Screening purposes.
Because the questionnaire has fewer items, the subscales of the Big Five are not longer measured, instead MAP-Essence focusses only on the five factors of personality: Emotional Stability , Agreeableness , Openness , Extraversion and Conscientiousness.
MAP-Essence is only provided to Candidates when a Screening Lens has been chosen for the Recruitment. This can be the Integrity Screening Lens or the Service Screening Lens.
Integrity involves a broader concept covering “A willingness to follow rules, internalized values, norms and expectations”. Integrity measurements therefore aim at identifying the presence (and individual differences) of these tendencies.
This means the higher someone scores using this algorithm, the more likely a person is to follow rules, internalized values, norms and expectations.
The three dimensions of Conscientiousness, Agreeableness, and Emotional Stability constitute the general integrity factor. The underlying model for the Integrity algorithm places Emotional Stability at the driving factor and Conscientiousness and Agreeableness slightly lesser factors. In the case of Extraversion and Openness to Experience, that are also measured in MAP-E, do not contribute to the Integrity algorithm.
Successful companies within the service sector has shown to add benefits to their offering that not only satisfy the customers but also surprise and delight them. Delighting customers is a matter of exceeding their expectations, this requires that go beyond the expected level of service. Thus, the Service algorithm aim to predict the potential of customer service defined as adding benefits to their offering that satisfy, surprise and delight customers.
This means the higher someone scores using this algorithm, the more likely a person is to add benefits to their offering that satisfy, surprise and delight customers.
The Service algorithm is based on research showing that it is possible and meaningful to predict service performance based on personality. All five personality factors are included in the algorithm: Conscientiousness is a driving factor; Agreeableness, and Extroversion also plays important roles followed in importance by Emotional Stability and lastly Openness.